Refund and Cancellation Policy
Last updated: 01/01/2026
This Refund and Cancellation Policy explains the conditions under which refunds and cancellations are handled for services provided by vCardh Ltd. through https://vcardh.com. By purchasing or using our services, you agree to this policy.
1. Digital Services Nature
vCardh Ltd. provides digital products and services, including digital business cards, online profiles, QR and NFC-based solutions, and related digital features. As these services are delivered electronically, special refund rules apply.
2. Free Services
Any free plans or trial services offered by vCardh Ltd. can be canceled at any time without charge. No refund applies as no payment is collected.
3. Paid Plans and Subscriptions
If you purchase a paid plan or subscription:
- Access to the service is provided immediately after payment
- You may cancel your subscription at any time
- Cancellation will stop future billing, but access will remain active until the end of the current billing period
4. Refund Policy
a) No Automatic Refunds
Once a paid service is activated, fees are generally non-refundable, as the digital service is considered delivered upon activation.
b) Exceptional Refunds
Refunds may be considered only in the following cases:
- Duplicate or accidental payment
- Technical issues caused solely by vCardh Ltd. that prevent service use
- Billing errors confirmed by our support team
All refund requests are reviewed on a case-by-case basis.
5. Right of Withdrawal (EU Consumers)
In accordance with EU regulations, the 14-day right of withdrawal may not apply once the digital service has been activated with your prior consent and acknowledgment that you waive this right.
By purchasing our digital services, you expressly agree to immediate service delivery.
6. How to Request a Refund or Cancellation
To request cancellation or submit a refund request, please contact us with the following information:
- Full name
- Registered email address
- Order or transaction details
- Reason for the request
7. Processing Time
Approved refunds, if any, will be processed within 7–14 business days, depending on the original payment method and banking provider.
8. Changes to This Policy
vCardh Ltd. reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be published on this page with a revised date.
9. Contact Information
For questions regarding refunds or cancellations, please contact:
vCardh Ltd.
📍 32 rue du Bengale, 14000 Caen, France
📞 +33 7 46 33 22 00